So this should have has us completely back up to date. Sorry everybody!
Here are some examples of people/situations I've ran into at work this week.
--I had to deal with a person's psychiatrist over the phone because he suffered from an anxiety disorder and his bill was giving him a panic-attack.
--There was also a woman who spoke with a very thick Russian accent who refused to pay her bill because of her service wouldn't work, even though we had documented proof she'd been using it.
--An old man called in because their old equipment (not what they're currently using, but what they used before) was "stolen" by that "shady teen" next door and he needed the serial number from the old equipment and the original retail price. Forty-five minutes later after I'd finally tracked down all the information, he asked me to keep the info handy, and if he needed it for the police report he would call back for it.
--A lady called in and wanted to know why she had to pay a deductible to replace her equipment when she'd been paying for insurance for years. After explaining that just like with insurance for your house or your car, you pay a monthly premium and then if something happens you pay a small deductible instead of the full price to replace everything, she then said she was very disillusioned with us and would call back later to cancel her service.
Don't you wish you had my job?
"Yes ma'am, Hawaii is considered part of the United States."